Refund policy

We have a no return and no exchange policy, with the except of you getting the wrong product from us in that case we will gladly correct that matter.

To start a return, you can contact us at glowoniccosmetics@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at glowoniccosmetics@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Please not  that most of our products are temperture sensitive , in the event that your product is a bit melted you can simply put your body butter or scrub in the freezer for amount 20-30 minutes and it is perfectly  fine.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.